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A LONG LIST OF CHALLENGES FACES CEOS WHEN MAKING OUTSOURCING DECISIONS


  • Service architecture. Pitfalls include selecting the wrong process, choosing an inappropriate location, engaging a vendor with insufficient capacity, and having a poor quality in-house team. In addition, the difficulty of splitting processes delineating service boundaries and managing onsite and offsite teams is a major challenge
     
  • Service quality. Difficulties emerge from particular vendors' infrastructures, a poor onshore management team (resulting in loss of control of processes), and the lack of well-defined performance metrics and methodologies for ongoing optimization
     
  • Contracting, negotiating. Among the traps are inflexibility in contracts, looseness in SLA * definitions, and a sharing of benefits biased to the vendor
     
  • Personnel issues. Problems can arise regarding offshore management, onshore motivation levels, and the offshore/onshore interface (ensuring culturally sensitive and effective communication)
     
  • Migration and transition. Insufficient knowledge transfer and poor talent of the migration team can be pitfalls

 
 
 
 
Source: Russian Digital Alliance analysis; EngiNext analysis.
Russian Outsourcing Industry:

OFFSHORING DESTINATIONS WORLDWIDE

BENEFITS OF OFFSHORE OUTSOURCING

COMPETITIVE POSITIONING OF RUSSIA

THE RUSSIAN EDUCATIONAL SYSTEM

QUALITY OF RUSSIAN TALENT

OFFSHORE OUTSOURCING TO RUSSIA

CHALLENGES AND STRENGTHS OF OFFSHORE OUTSOURCING

WHICH PROCESSES ARE MIGRATING OFFSHORE?

OUTSOURCING & OFFSHORING SAVINGS POTENTIAL VARIES BY INDUSTRY

A LONG LIST OF CHALLENGES FACES CEOS WHEN MAKING OUTSOURCING DECISIONS